Shipping & Returns
We can ship to almost any address in the world. When you place an order, your shipping and delivery dates can be estimated, based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer shipping in North America via UPS, Canada Post and United States Postal Service.
Customs and Duties are included with UPS!
To ensure a seamless shipping experience for you, when you select UPS shipping, your customs and duties are included in your shipping cost. Shipping to post office boxes is not available for UPS.
Please note that if you choose Canada Post/USPS, customs and duties may be charged and are your responsiblity.
We ship from Ontario, Canada.
Please note that shipments to addresses in Ontario are subject to GST & PST. There is no tax to addresses outside of Ontario. Shipping to post office boxes is only available via Canada Post.
Outside North America, shipments are sent by the most efficient carrier for the destination country. We co-ordinate orders with a number of shippers. Each carrier has their specialty, from small packages to larger shipments.
Shipping methods are selected by determining the available delivery time, order size and specific delivery needs of the recipient. Please contact our order desk with your specific needs at (866) 364-8895 (toll free in North America ) or (613) 475-3541 or send your inquiry by e-mail to firstname.lastname@example.org
Shipping rates are either weight-based or dimensional (lighter items). The shipping cost shown for an individual item reflects what you can expect to pay if that item was shipped by itself. Orders including more than one item typically costs less than the sum of the individual shipping charges, therefore your total shipping cost may be lower than the sum of individual ship charges appearing in your cart at the checkout.
We do our best to ensure a full inventory which means your order can usually ship within one business day.
Shipping times vary by location and method of shipping chosen, as well as seasonal elements such as the Christmas rush. If you need expedited service, please please call our order desk at (866) 364-8895 (toll free in North America) or (613) 475-3541.
Questions about Shipping?
If you have any questions, please call our order desk at (866) 364-8895 (toll free in North America) or (613) 475-3541
You can return most new, un-used items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You can expect your refund to be issued promptly, once we have received the returned items. It will be issued by the same method as the original payment method.
If you need to return an item, please simply call our order desk at (866) 364-8895 (toll free in North America) or (613) 475-3541.